FAQs

vTECH io provides end-to-end hardware, software, professional services, and security solutions. We offer innovative, next-generation solutions to protect your network and data from insider threats and cyberattacks featuring best-in-class tools. As a Dell Platinum Partner, we are uniquely equipped to introduce all the high-performance and value-driven products Dell offers but with a local presence. Contact us today to learn more about our services.

Living out our five core values in day-to-day business sets us apart from other technology providers.

vTECH io prides itself on account longevity and exceptional customer experience. Whether it’s sales or engineering, the same team has supported some customers for over 17 years.

Our sales and technical team spend a whole lot more time listening instead of talking! We need to provide solutions that meet your specific needs, and the only way to do that properly is by listening!

The “v” in vTECH doesn’t stand for values … but it should! From passion to transparency, we are guided by five principles to ensure everyone has a win-win experience through our actions and behaviors! Learn more about the vTECH io Way!

vTECH io offers all clients unparalleled value through the experience of a highly trained and expansive technical and sales team. Employees have 30 years of experience in their respective fields and multiple, up-to-date technical certifications. When our team partners with your team, we can fill the knowledge and experience gaps to support your strategic direction… within budget and on time!

Who will answer the phone at 2 a.m. when you have been hit with ransomware or a critical failure has occurred in your data center? The vTECH io team! Whether it’s a security incident, a data center issue, a quote, or returning a call, our customers often tell us that we are extremely responsive, something they’ve never experienced before!

Our sales and engineering staff support customers locally in multiple states across the United States. We have one of the strongest technical presences in Florida, with seven engineers and technicians spread across the state. Our local presence means you see us more often, and we can respond quicker with onsite support.

Rather than changing reps every few months because of turnover or repositioning, we keep the same team on your account. This is critical when it comes to engineering. The engineer who designs your solution also installs it, provides the knowledge transfer, and supports your team post-installation.

Looking for scalability? Our partner OEMs offer more than 200,000 subject matter experts, engineers, and specialists. As a Value-Added Reseller (VAR), our relationship and status with each OEM provide a unified front when tackling some of the most complex technical challenges.

We’re eager to earn your business by partnering with like-minded organizations. Our focus is on providing a value-added experience and competitive pricing, driven by ethical values that ensure fair margins and foster long-term relationships.

The vTECH io Way captures the fundamental beliefs of our owners, executive team and staff. They are the “why” behind the what of everything we do and how we serve and support our customers. These five guiding principles serve as rudders guiding our actions and behaviors.

Golden Rule Rules
We balance the needs and interests of our customers, our employees, our OEMs, and our company seeking a win, win, win, win, outcome that is equitable to all

We promote high ethical standards and keep our promises

A Players: Although we are all broken people, team members challenge themselves to become the “A Player” they are called to be. We seek to mold our team into an easily recognizable All-Star team of “A Players.” We choose to add personnel who can quickly become a part of our “A-Team.”

Transparency: We believe that transparency with our customers, employees, and manufacturers will evidence our honesty and humility, leaving each party with no question regarding our sincere alignment with their mutual interests. By being vulnerable with others, they are more likely to be transparent with us.

Passion: We are Passionate about our products and services. We possess a Passion to increase our knowledge, skill level, and professionalism. We are Passionate in our desire to increase our value to each customer and their increasing success

Finish: We Finish what we begin. We communicate the completion with the appropriate stakeholders.

We’ve grown from humble beginnings, and we’re here to help you grow your company!

David and Donna Peterson, driven by their passion for technology and commitment to building trustworthy client relationships, sought an enterprise technology company in Florida. However, they struggled to find one that combined reliable, cutting-edge technology with a team that demonstrated exceptional values.
To address this gap, they acquired vTECH io in 2001, aiming to meet a critical need in the business community. From the outset, the Petersons dedicated themselves to creating core values that would ensure a win/win/win/win outcome, regardless of the technology involved.

Central to their approach is the principle of bringing value through values. The Petersons make it a priority to ensure that customers, employees, manufacturers, and stakeholders all benefit. This commitment is embodied in what we now call “The vTECH io Way.”

Unlike the common refrain of, “That’s not the way I would have done it,” you won’t hear this at vTECH io. Our team adheres to The vTECH io Way, consistently delivering innovative solutions to business problems, effective installations, thorough knowledge transfers, reliable support, and managed services. With some of the brightest engineering talent in the USA, we provide comprehensive solutions with a single point of contact from concept to completion.

Read our latest press articles.

Read vTECH io reviews.

Yes, you can review a PDF of cybersecurity services here.

When it comes to security, your business needs more than an out-of-the-box package. You have unique needs, and it takes a custom solution to meet them. Enter vTECH io’s enterprise security solution. We don’t build a barricade, rather vCyberGuard enables mobility through an IT security strategy. We enable mobility through a thorough IT security strategy that stretches seamlessly from the endpoint to the data center to the cloud.

Network Vulnerability & Penetration Services Solutions – The first step in understanding the security risks that may be hiding in your network is reviewing the software and network equipment that is in your network. Networks are a complex and ever-changing landscape of user applications, connectivity, and data. Maintaining that equipment and information is a constant challenge, especially when you consider the more than 120,000 and growing new cyber threats that emerge daily. For identifying these potential vulnerabilities and key network architecture services, vTECH io is proud to offer the following Blue Team

Vulnerability Services: vTECH io is proud to offer the following Blue Team Vulnerability Services

• Network Vulnerability & Architecture Study – External
• Network Vulnerability & Architecture Study – Internal
• Dark Web Scanning Service (one-time or monthly service)

The security and vulnerability testing extends to include full partnerships for full red team testing, leveraging partners to avoid any appearance of bias reporting.

• Blue Team Penetration Testing Internal
• Blue Team Penetration Testing External
• Red Team Pivot Testing (Lateral Movement, Privilege Escalation and Living Off The Land)
• Web Application Penetration Testing
• Web Services & API Testing
• iOS & Android Mobile App Testing
• Physical Security Testing
• Full Red Team

The security and vulnerability testing extends to include full partnerships for full red team testing, leveraging partners to avoid any appearance of bias reporting.

We take a comprehensive, proactive approach to security and vulnerability testing. Our services go beyond standard assessments—we partner with industry-leading security experts to conduct full red team testing, ensuring unbiased and thorough evaluations of your security infrastructure.

Our 24/7 Managed Security Operations Center (SOC) Solution provides continuous monitoring and protection for your business. Built on a Big/Fast Data Architecture, our AI-powered SIEM platform detects and neutralizes cyber threats automatically, eliminating the need for manual intervention. With comprehensive threat detection and remediation, businesses benefit from instant identification and removal of verified cyber threats without requiring extensive tuning. Additionally, our seamless compliance and vulnerability management solutions provide real-time visibility into your IT environment, allowing your team to stay ahead of emerging threats without the burden of managing complex security hardware or software. Since our next-gen SIEM technology is fully managed by our dedicated SOC team, businesses can focus on protecting their assets without worrying about ongoing administration or maintenance.

With over 90% of cyber-attacks originating from email, having a robust Managed Enterprise Email Protection system is critical. vTECH io leverages Proofpoint Email Protection to safeguard businesses from phishing attacks, business email compromise (BEC), and other hard-to-detect malware threats. By analyzing billions of emails daily, Proofpoint identifies and blocks sophisticated threats before they ever reach a user’s inbox.

For businesses that require comprehensive endpoint protection, vTECH io partners with top-tier security providers, including Bitdefender, SentinelOne, CrowdStrike, and ThreatDown. Our Managed Endpoint Protection Suites offer continuous monitoring and rapid threat response, ensuring businesses are always protected against evolving cyber threats.

Network security is another critical area where businesses must remain vigilant. Identifying, controlling, and monitoring all devices that connect to a network is essential for preventing unauthorized access. Our Network Access Control Solutions allow businesses to implement customizable security policies, ensuring only authorized users and devices can connect while continuously monitoring for suspicious activity.

Because employees represent the first line of defense against cyber threats, vTECH io offers End-User Training and Awareness Programs to educate businesses on cybersecurity risks. These programs are tailored to meet industry-specific needs and include real-world simulations to help employees recognize phishing attempts, social engineering tactics, and data security threats. Our online training modules and testing services reinforce learning, helping companies maintain a culture of security awareness.

Today’s cyber threat landscape demands more than just a basic firewall. Businesses need Managed Network Security Solutions that provide advanced protection, including Deep Packet Inspection, Unified Threat Management (UTM) Gateways, Web Application Firewalls, Secure Remote Access solutions, and Zero Trust Network Architecture. vTECH io’s vCyberGuard Program ensures businesses have the right security solutions in place to safeguard their data, reduce vulnerabilities, and prevent cyber breaches.

Cyber threats continue to evolve, making it more important than ever for businesses to implement a robust, proactive security strategy. vTECH io provides expert-driven cybersecurity solutions that help companies protect their networks, remain compliant, and mitigate security risks. Contact us today to learn how we can help you take control of your cybersecurity and keep your business secure.

Contact us today and take back control of your data and your network.

vTECH io has over 30 employees in executive, sales, cybersecurity, engineering, operations, finance, and support positions.

vTECH io originally started in 1997 in Naples, FL, and was later purchased by Dave and Donna Peterson in 2001. Dave and Donna are still the primary owners of vTECH io.

We have supported over 2,000 customers across the United States.

Yes, we offer a line card for IT hardware and software here. We also offer a Cybersecurity line card here.

vTECH io is a Platinum Partner with Dell.

Please visit our services page for a full list, or give us a call.

Yes, we offer cloud services. Learn more on our cloud services page.

Learn more about our data center services here.

vTECH io provides comprehensive data protection solutions to safeguard businesses from cyber threats, data loss, and compliance risks. Our Managed Backup & Disaster Recovery services ensure secure, automated backups with rapid recovery to minimize downtime caused by cyberattacks, hardware failures, or natural disasters. Our 24/7 Managed Security Operations Center (SOC) with Next-Gen SIEM offers real-time, AI-driven security monitoring to detect and mitigate threats before they impact your business.

We also provide Vulnerability Management and Compliance Solutions to help businesses identify security risks, secure their networks, and meet regulatory standards such as HIPAA, PCI DSS, GDPR, and CMMC. Learn more about our data protection offerings here.

Yes, vTECH io offers a wide selection of business-grade laptops from leading brands. Whether you need high-performance workstations, ultrabooks, or rugged laptops, we provide tailored solutions to meet your business needs. Our team can help you choose the right devices with the necessary specifications, security features, and warranty options to support your IT infrastructure. Learn more about our laptop and desktop solutions.

Yes, vTECH io provides specialized IT solutions for the education sector, helping schools, colleges, and universities implement secure, scalable, and cost-effective technology. We offer classroom technology, networking solutions, cybersecurity, device management, and cloud-based learning tools to enhance digital learning environments. Our team works closely with educational institutions to design IT infrastructures that support remote learning, student engagement, and data security. Learn more about vTECH io’s education technology solution here.

Yes, vTECH io offers a wide range of enterprise-grade network switches from leading brands like Dell, Cisco, Aruba, and HPE. Whether you need managed, unmanaged, Layer 2, or Layer 3 switches, we provide solutions tailored to your business’s networking needs. Our team can help you select the right switches to optimize performance, scalability, and security for your IT infrastructure. Contact us today to explore available switch options.

Yes. Learn more about our enterprise storage offerings here.

Yes, vTECH io offers a full range of enterprise-grade servers from leading brands. Whether you need rack, tower, or blade servers, we provide customized solutions to support scalability, performance, and security for your IT environment. Our team can help you choose the right server configuration for virtualization, cloud computing, data storage, and mission-critical applications. Contact us today to find the best server solution for your business.

Yes, vTECH io provides telephony and VoIP solutions designed to enhance business communication. We offer cloud-based and on-premise VoIP systems, including PBX solutions, unified communications, and collaboration tools from leading providers. Our team can help you implement scalable, secure, and cost-effective VoIP services that improve call quality, mobility, and team collaboration. Contact us today to explore the right VoIP solution for your business.

Yes. We utilize VDI daily as a company. Learn more about how we can support your transition here.

Yes, learn more about our wireless solutions here: Wireless – vTECH io

Learn how to join our awesome team here.

Meet our responsive sales team here.

Meet our executive team here.

Meet our talented engineering team here.

If you want a “hands-off” approach to your IT company, that’s not us. From sales and design to installation and tech support, we have your back. There’s no reason to walk the technology maze alone when you have a team behind you that is licensed, certified, and value driven. At vTECH io, the engineer who designs your solution also will install it, provide knowledge transfer, and be there for support well past deployment.

Information Security Licenses & Certifications

• Certified Ethical Hacker v8.0
• Certified Intel Technician, (Network+ Equivalent)
• Certified Network Manager (Solaris 2.6 Administrator)
• Cisco Certified Network Associate (CCNA)
• Configuring AOS on Redback 10Ks
• Ensuring Security of IT Systems
• Incident Response & Forensics
• Internal Network Security: Infrastructure
• Pingtel VoIP SIP Exchange Management
• SANS FOR610 – Forensic Analysis – Reverse Engineering of Malware
• Secure Coding: Designing and Building Secure Applications, December 2003 Developing
• Security Risk Metrics
• SonicWALL CSSA
• SonicWALL CSSP
• SonicWall Network Security Administrator
• SonicWall Technical Master
• Windows 2003 / 2000 / XP Security
• Architecture Overview, November 2003 Wireless Security & Detection
• Zscaler ZDTA 1K
• Zscaler Digital Transformation Administrator from Zscaler
• Zero Trust Certified Associate (ZTCA) from Zscaler

Information Technology Licenses & Certifications

• A+ Certified Computer Technician
• Certified SonicWall Security Administrator (CSSA)
• Certified SonicWall Security Professional (CSSP)
• Cisco Certified Network Associate
• Cisco Unity Certified Design Engineer
• Cisco Unity Certified Support Engineer
• Citrix Certified Administrator
• Citrix Certified Enterprise Administrator
• Citrix Certified Sales Professional
• Dell Compellent Certified Installation Professional
• Dell Specialist – Implementation Engineer, Isilon Solutions Version 2.0
• Dell Specialist – Implementation Engineer, Dell EMC Unity Solutions Version 2.0
• Microsoft Certified Professional
• Microsoft Certified: Azure Fundamentals 
• Microsoft Certified Professional + Internet
• Microsoft Certified Systems Administrator Messaging
• Microsoft Certified Systems Engineer (NT 4 and 2000)
• Network + Certified Professional
• Server + Certified Professional
• ShoreTel Certified UC Support Engineer (UCSE)
• Specialist – Implementation Engineer, VxRail Appliance
• Specialist – Implementation Engineer, Dell EMC Unity Solutions Version 2.0
• Specialist – Implementation Engineer, SC Series Version 1.0
• Associate PowerEdge Version 1.0
• Veeam Software – Veeam Sales Professional – VMSP
• Veeam Software – Veeam Technical Sales Professional – VMTSP
• VMware – VSP-HCI (Hyper-Converged Infrastructure)
• VMware – VSP-MBL (Mobility Management)
• VMware – VSP-NS (Networking & Security)
• VMware – VSP-SV (Server Virtualization)
• VMware – VTSP-Foundation
• VMware – VTSP-HCI
• VMware – VTSP-Mobility
• VMware – VTSP-NV (Network Virtualization)
• VMware – VTSP-SV (Server Virtualization)
• VMware Certified Professional
• VMware Technical Sales Professional

Read our latest blog posts here.

Read our event calendar here.

You can call 727-200-0549 or fill out this contact form and someone will respond shortly.

The fastest way to reach our help desk is to email help@vtechio.com You can also call 727-200-0549.

Our regular hours are 8:30am-4:30pm, however you can reach us after hours by calling 727-200-0549, or emailing chris.mcdaniel@vtechio.com

Yes, vTECH io offers public customers multiple contracts and purchasing vehicles. These can be based on a particular state or national, depending on your needs. Some of the larger contract purchasing agreements include Omnia Partners, NCPA, WSCA, NASPO, GSA, and more.

Computers at Work, Inc. is the official legal name of vTECH io. vTECH io was filed as a legal DBA in the 2000’s.

This is one of the most popular questions as many companies are looking to refresh this year. We recommend an AI PC that has a 40 TOPS NPU or higher. Doing this will allow you to leverage Microsoft Copilot Plus in the future as well as many of the AI functions that are being delivered on the PC and through software vendors.

vTECH io uses Microsoft Copilot Plus internally for multiple value-added activities, from email monitoring, drafting, and replies to analyzing large amounts of data for summaries and presentations to creating new marketing and sales collateral. We also leverage Copilot to locate files, emails, and other documentation that may take hours for someone to locate.

Yes. This is one of the hottest topics for companies right now with the acquisition. We can analyze your environment and help you reduce your renewal costs or how you deploy a new solution. Our skilled engineers can help you eliminate unnecessary expense. VMware is primarily priced based on the number of CPU cores on your hosts, meaning you are charged per core rather than per host itself; this is considered a “per-core” licensing model.

We recommend VMWare, Nutanix, and HyperV for smaller environments.

We recommend VXRail and Nutanix for enterprise hyper-converged.

Yes. The first step in understanding the security risks that may be hiding in your network is reviewing the software and network equipment that is in your network. Networks are a complex and ever-changing landscape of user applications, connectivity, and data.

Maintaining that equipment and information is a constant challenge, especially when you consider the more than 120,000 and growing new cyber threats that emerge daily. For identifying these potential vulnerabilities and key network architecture services, vTECH io is proud to offer the following Blue Team Vulnerability Services:

vTECH io is proud to offer the following Blue Team Vulnerability Services

• Network Vulnerability & Architecture Study – External
• Network Vulnerability & Architecture Study – Internal
• Dark Web Scanning Service (one-time or monthly service)
• Blue Team Penetration Testing Internal
• Blue Team Penetration Testing External
• Red Team Pivot Testing (Lateral Movement, Privilege Escalation and Living Off The Land)
• Web Application Penetration Testing
• Web Services & API Testing
• iOS & Android Mobile App Testing
• Physical Security Testing
• Full Red Team

The security and vulnerability testing extend to include full partnerships for full red team testing, leveraging partners to avoid any appearance of bias reporting.