Frequently Asked Questions

Find answers to common questions about vTECH io's IT solutions, including cybersecurity, cloud, networking, hardware, and more.

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General Questions

What does vTECH io do?

vTECH io provides end-to-end hardware, software, professional services, and security solutions. We offer innovative, next-generation solutions to protect your network and data from insider threats and cyberattacks featuring best-in-class tools. As a Dell Platinum Partner, we are uniquely equipped to introduce all the high-performance and value-driven products Dell offers but with a local presence.

What makes vTECH io different from other technology providers?

Living out our five core values in day-to-day business sets us apart. We pride ourselves on account longevity and exceptional customer experience. Whether it's sales or engineering, the same team has supported some customers for over 17 years.

How many employees does vTECH io have?

vTECH io has over 30 employees in executive, sales, cybersecurity, engineering, operations, finance, and support positions.

When was vTECH io founded?

vTECH io originally started in 1997 in Naples, FL, and was later purchased by Dave and Donna Peterson in 2001. Dave and Donna are still the primary owners of vTECH io.

How many customers has vTECH io supported?

We have supported over 2,000 customers across the United States.

What is vTECH io's relationship with Dell?

vTECH io is a Platinum Partner with Dell.

What is the legal name of vTECH io?

Computers at Work, Inc. is the official legal name of vTECH io. vTECH io was filed as a legal DBA in the 2000's.

Services & Solutions

Does vTECH io offer cloud services?

Yes, we offer cloud services including support with private clouds, public clouds, hybrid clouds, and multiclouds.

Does vTECH io offer data center services?

Yes, we offer comprehensive data center services to upgrade and enhance your infrastructure within your budget constraints and timeline.

Does vTECH io offer data protection solutions?

vTECH io provides comprehensive data protection solutions to safeguard businesses from cyber threats, data loss, and compliance risks. Our Managed Backup & Disaster Recovery services ensure secure, automated backups with rapid recovery to minimize downtime.

Does vTECH io sell laptops?

Yes, vTECH io offers a wide selection of business-grade laptops from leading brands. Whether you need high-performance workstations, ultrabooks, or rugged laptops, we provide tailored solutions to meet your business needs.

Does vTECH io offer IT solutions for education?

Yes, vTECH io provides specialized IT solutions for the education sector, helping schools, colleges, and universities implement secure, scalable, and cost-effective technology.

Does vTECH io sell network switches?

Yes, vTECH io offers a wide range of enterprise-grade network switches from leading brands like Dell, Cisco, Aruba, and HPE.

Does vTECH io offer storage solutions?

Yes, we offer enterprise storage solutions to enhance your storage with deduplication, compression, less data center space and less power.

Does vTECH io sell servers?

Yes, vTECH io offers a full range of enterprise-grade servers from leading brands. Whether you need rack, tower, or blade servers, we provide customized solutions.

Does vTECH io offer telephony and VoIP solutions?

Yes, vTECH io provides telephony and VoIP solutions designed to enhance business communication, including cloud-based and on-premise VoIP systems, PBX solutions, unified communications, and collaboration tools.

Does vTECH io support Virtual Desktop Infrastructure (VDI)?

Yes, we utilize VDI daily as a company and can support your transition to Virtual Desktop Infrastructure.

Does vTECH io offer wireless solutions?

Yes, we offer wireless solutions to make your network quicker, have less drops or disconnects, and increase the range of your network Wi-Fi.

Cybersecurity

What cybersecurity services does vTECH io offer?

When it comes to security, your business needs more than an out-of-the-box package. vTECH io's vCyberGuard enables mobility through an IT security strategy that stretches seamlessly from the endpoint to the data center to the cloud.

Does vTECH io offer penetration testing?

Yes, we offer Blue Team and Red Team penetration testing services including internal and external testing, web application testing, API testing, mobile app testing, and physical security testing.

What is your SOC solution?

Our 24/7 Managed Security Operations Center (SOC) Solution provides continuous monitoring and protection. Built on a Big/Fast Data Architecture, our AI-powered SIEM platform detects and neutralizes cyber threats automatically.

Do you offer email protection?

Yes, with over 90% of cyber-attacks originating from email, we leverage Proofpoint Email Protection to safeguard businesses from phishing attacks, business email compromise (BEC), and other hard-to-detect malware threats.

What endpoint protection solutions do you offer?

vTECH io partners with top-tier security providers, including Bitdefender, SentinelOne, CrowdStrike, and ThreatDown for comprehensive endpoint protection with continuous monitoring and rapid threat response.

Technology Recommendations

What type of AI PC do you recommend?

We recommend an AI PC that has a 40 TOPS NPU or higher. This will allow you to leverage Microsoft Copilot Plus in the future as well as many of the AI functions being delivered on the PC and through software vendors.

How does vTECH io use AI internally?

vTECH io uses Microsoft Copilot Plus internally for multiple value-added activities, from email monitoring, drafting, and replies to analyzing large amounts of data for summaries and presentations to creating new marketing and sales collateral.

Can you help with VMware licensing after the Broadcom acquisition?

Yes, this is one of the hottest topics for companies right now. We can analyze your environment and help you reduce your renewal costs or deploy a new solution. Our skilled engineers can help you eliminate unnecessary expense.

What virtualization platforms do you recommend?

We recommend VMware, Nutanix, and Hyper-V for smaller environments. For enterprise hyper-converged, we recommend VxRail and Nutanix.

Contact & Support

How do I contact vTECH io?

You can call (727) 200-0549 or fill out our contact form and someone will respond shortly.

How do I reach the help desk?

The fastest way to reach our help desk is to email help@vtechio.com. You can also call (727) 200-0549.

What are your business hours?

Our regular hours are 8:30am-4:30pm, however you can reach us after hours by calling (727) 200-0549.

Does vTECH io offer public sector contracts?

Yes, vTECH io offers public customers multiple contracts and purchasing vehicles including Omnia Partners, NCPA, WSCA, NASPO, GSA, and more.

Need More Help?

Still Have Questions?

Our team is ready to help you find the right IT solutions for your business.

Contact Us Call (727) 200-0549

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